Frequently Asked Questions

How can I contact you?
For questions or comments regarding product or order information, please Click Here  or call 800.955.2358 

What if my online order is not processed accurately?
Please Click Here to contact Customer Care or call 800.955.2358

When will my order ship?
Most orders ship within 3 - 5 business days.

How can I track the status of my order? 
You will receive an e-mail confirmation when your order has shipped that contains the UPS Tracking Number.

Can I ship an item to outside the U.S.?
At this time, we do not send orders internationally.

Can I return or exchange my purchase if I don't like it? 
Yes. We strive to make the return/exchange process as simple as possible. Click Here to view our policy.

What methods of payment do you accept?
We accept payment via all major credit cards and PayPal.

My item looks different than it does on the website. Why?
Martin Dingman has made every effort to accurately display products featured on this web site. However, the capabilities of each individual computer monitor vary and may affect the colors you see on your screen. Martin Dingman cannot guarantee that your monitor's display of any color, texture, or merchandise details will be accurate. Please remember, however, that Martin Dingman unconditionally guarantees your satisfaction with any purchase. Our guarantee is simple: If for any reason you are not completely satisfied with your purchase, please return the item for an exchange or refund.  Click Here to review our Return Policy.

What sizes and widths are available in Martin Dingman footwear?

Martin Dingman footwear is available in sizes 8 - 13 medium widths.  Visit a Martin Dingman retailer to have your feet measured accurately.  Click Here to find a store near you.  After your footwear size has been properly determined, follow the size guidelines found on each shoe page. 

What size belt should I purchase?
You should purchase a belt one size larger than your pant size. A man who wears a size 34 pant should buy a size 36 Martin Dingman belt. Our belts are sized from the buckle end of the belt (not including the buckle length) to the center hole near the tip of the belt.